General Terms and Conditions AUXEUM UK Ltd

These General Terms and Conditions (the “Terms“) apply to all agreements entered into between Auxeum UK Ltd and patients in connection with the provision of medical services, including liposuction treatments and related services.

Auxeum UK Ltd is a company registered in England and Wales (Company Number: 17013009). Our registered address is 170 Edmund Street, Birmingham, England, B3 2HB.

These Terms are governed by the laws of England and Wales.

 

Article 1 – Definitions and concepts

In these terms and conditions, the following is understood to mean:

Caregiver: The natural person who works for the Clinic and who performs medical procedures within the framework of the Treatment Agreement.

Clinic: Auxeum UK Ltd (Company Number: 17013009), registered in England and Wales, with its registered address at 170 Edmund Street, Birmingham, England, B3 2HB.

Commencement Date: The date on which the Treatment Agreement is executed between the Clinic and the Patient.

Dispute: A disagreement regarding the Clinic’s conduct towards a Patient that cannot be resolved through the Clinic’s internal complaints procedure or any dispute, controversy or claim arising from, or in connection with, this Agreement (including any question regarding its existence, validity or termination).

Incident: An unexpected or unintended event related to the quality of care that has led, could have led, or may still lead to harm to the Patient.

Parties: The Clinic and the Patient, and “Party” means either one of them.

Patient: The natural person to whom the medical acts directly relate.

Representative: The person who, in accordance with applicable law, is authorised to act on behalf of the Patient in connection with the performance of the Clinic’s obligations under the Treatment Agreement, either on behalf of or alongside the Patient.

Treatment Agreement: The agreement, issued in accordance with these terms,  in which the Clinic undertakes to perform medical procedures for the Patient, in particular liposuction treatments and related services.

1.1 Exceptions to general terms and conditions

Any deviation from these general terms and conditions is valid only if  Auxeum UK Ltd has expressly agreed to it in writing. The patient expressly waives the applicability of his or her own general terms and conditions.

1.2 Nature of medical treatment

All treatments performed by medical professionals at the Clinic are medical treatments. The Treatment Agreement gives rise to an obligation of best efforts and not an obligation of result. The medical professionals working at the Clinic are registered with the General Medical Council (GMC) and/or other applicable UK regulatory bodies. They are referred to in these Terms as “practitioners”.

Article 2 – Applicability

These general terms and conditions apply to the conclusion and performance of the Treatment Agreement between the Patient and the Clinic.

Article 3 – Conclusion of the Treatment Agreement

    1. The Treatment Agreement is concluded when the Patient instructs the Clinic to perform a liposuction treatment.
    2. To enter into the treatment agreement, the patient must have reached the age of 18. The Clinic will not perform elective procedures on patients under the age of 18.
    3. The Patient is liable for all obligations arising from the Treatment Agreement in accordance with these Terms and applicable English law.
    4. Prior to the conclusion of the Treatment Agreement, the patient shall be informed in writing by the clinic regarding:
    • the identity and contact details of the Clinic, including its registered address and company registration number;
    • the nature, purpose, and expected results of the proposed treatment;
    • the possible risks and health consequences of the proposed treatment;
    • any alternatives to the proposed treatment;
    • the total price of the treatment, inclusive of all applicable taxes, and the time and method of payment;
    • the time and location of the treatment;
    • the Patient’s right to cancel the Treatment Agreement within 14 days of the Commencement Date (the “Cancellation Period”), subject to the provisions of Article 6 below;
    • the identity of the healthcare provider(s) who will perform the treatment and their regulatory registration details;
    • the instructions for the Patient to follow prior to the treatment;
    • the arrangements for guidance, care, transport, and accessibility on the day of the treatment;
    • the instructions for aftercare, including the symptoms for which the Patient must make contact and who to contact;
    • the accessibility of the linic in the event of complications occurring outside working hours; and
    • these Terms.
    1. During the preoperative consultation, the Clinic discusses the treatment options with the Patient and determine whether and which procedure will be performed. The Clinic is not obligated to perform a procedure following the preoperative consultation. Whether and which procedure is performed is subject to the practitioner’s clinical assessment and medical judgement.
    2. At the time of the initial consultation, the Patient is required to provide contact details of a next of kin or emergency contact. If the Patient is unable to provide this information, the Clinic will note this on the Patient’s file.

Article 4 – Nature of the service

The clinic provides private medical care that is not eligible for reimbursement by the NHS, a health insurer or any other third party. The Patient is personally responsible for paying for the care provided under the Treatment Agreement, including any costs for complications and corrective procedures, unless otherwise agreed in writing between the Parties.

Article 5 – Termination of the treatment agreement

    1. The Clinic may only terminate the Treatment Agreement for serious reasons.
    2. If the Clinic terminates the Treatment Agreement for serious reasons, but the treatment cannot be postponed without risk to the Patient, the Clinic will use reasonable endeavours to arrange for an appropriate alternative provider.
    3. The Clinic maintains a zero-tolerance policy in relation to verbal, physical, or sexual abuse directed at its staff or patients. Such conduct may constitute a serious reason for terminating the Treatment Agreement.
    4. Without limiting the generality of the above, serious reasons for termination by the Clinic include (but are not limited to):
    • if the Clinic is no longer able to provide the care the Patient requires, for example because the Patient’s care needs have changed;
    • the Patient fails to comply with their obligations under the Treatment Agreement or these Terms;
    • the patient does not cooperate sufficiently in the execution of the treatment plan;
    • if the patient (ora person accompanying the Patient) behaves in a manner that makes it impossible for the Clinic to provide safe and effective care or to maintain a safe environment for staff and other patients; or
    • there are other serious reasons making it unreasonable to expect the Clinic to continue to provide care.
    1. The patient may terminate the treatment agreement at any time, subject to the provisions in Article 6 regarding cancellation and costs.
    2. Termination of the Treatment Agreement will not affect any rights or liabilities that have accrued prior to the date of termination.

 

Article 6 – Payment, cancellation and modification

6.1 Statutory Right to Cancel

Where you have entered into the Treatment Agreement at a distance (for example, online or by telephone) or away from the Clinic’s premises, you have the right to cancel the Treatment Agreement within 14 days of the date on which the Treatment Agreement is concluded (the “Cancellation Period”), without giving any reason.

To exercise your right to cancel, you must inform us of your decision to cancel by a clear statement (for example, by email to info@lipocura.co.uk). You may use the model cancellation form set out at the end of these Terms, but you are not required to do so.

We will not commence the provision of any services (including surgical procedures) during the Cancellation Period unless you expressly request us to do so.

If you expressly request that we commence the provision of services during the Cancellation Period, you must provide:

  • your express consent in writing to us commencing performance of the services during the Cancellation Period; and
  • your acknowledgement in writing that you will lose your right to cancel under this clause 6.1 once the services have been fully performed by us.

If services have commenced during the Cancellation Period but have not been fully performed, and you exercise your right to cancel, you will be liable to pay us a proportionate amount for the services provided up to the point of cancellation, calculated in proportion to the total price for the services.

Where you cancel within the Cancellation Period and have made any payment in advance, we will refund the appropriate amount (less any proportionate payment due for services already provided) within 14 days of receiving your cancellation notice, using the same payment method as you used for the original payment, unless you have expressly agreed otherwise.

For the avoidance of doubt, if you book a surgical procedure and do not request us to perform the procedure within the Cancellation Period, your right to cancel under this clause 6.1 will expire 14 days after the date on which the Treatment Agreement was concluded. After that date, the contractual cancellation provisions in clause 6.4 will apply.

The right to cancel under this clause 6.1 is separate from your right to withdraw consent to treatment. You may withdraw your consent to any procedure at any time before it is performed, regardless of whether the Cancellation Period has expired. Where you withdraw consent after the Cancellation Period has expired, the cancellation provisions in clause 6.4 will apply to determine what costs, if any, are payable.

6.2 Preoperative Consultation Fees

The costs for a preoperative consultation must be paid by the Patient immediately following the consultation.

If the Patient cancels a preoperative consultation less than 48 hours before the scheduled appointment, or fails to attend or arrives more than 15 minutes late for the appointment to proceed, a no-show fee of £30 will be charged.

6.3 Treatment Fees and Payment

The costs for the liposuction treatment will be determined following the preoperative consultation. Full payment must be made no later than four (4) weeks prior to the scheduled treatment date. The Clinic reserves the right to cancel the treatment if payment is not received in full within this period.

6.4 Cancellation by the Patient

This clause 6.4 applies where the statutory cancellation right set out in clause 6.1 does not apply to your treatment (for example, where you have booked a surgical procedure for a specific date).

If the Patient cancels the treatment more than four (4) weeks before the scheduled treatment date, a full refund of any fees already paid for the treatment will be provided. The cost of any preoperative consultation already performed will not be refunded.

Cancellation or rescheduling of the treatment date within four (4) weeks of the scheduled treatment date is only permitted in the following circumstances:

  • the death of a first-degree relative (parent, child, sibling or partner) of the Patient, evidenced by a death certificate; or
  • serious illness of the Patient that makes the treatment medically inadvisable, evidenced by a medical certificate from a registered medical practitioner.

 

Where the Patient cancels for a serious reason as set out in clause 6.4(b) above, a full refund of the fees already paid for the treatment will be provided, less any costs demonstrably incurred by the Clinic (such as reserved operating theatre costs and engaged personnel costs). The Clinic will use reasonable endeavours to minimise such costs.

Where the treatment date is rescheduled due to a serious reason as set out in clause 6.4(b) above, the Clinic will arrange a new date in consultation with the Patient at no additional charge, subject to availability. Any demonstrably incurred costs for the originally scheduled date shall be borne by the Patient.

Where the Patient cancels within four (4) weeks of the scheduled treatment date without a serious reason as set out above, or fails to attend on the day of the treatment, the full cost of the treatment will be charged.

6.5 Third-Party Costs

Any costs for services provided to the Patient by third parties but invoiced to the Clinic will be passed on to the Patient.

6.6 Late Payment

If an invoice is not paid within the stated payment period, the Clinic will issue a written reminder. If payment is not received following the first reminder, a final reminder will be issued with a further period of 14 days in which to make payment. If payment is still not received, the Patient will be liable for:

  • statutory interest on the outstanding amount at the rate prescribed under the statutory rate under the Judgments Act 1838; and
  • reasonable debt recovery costs incurred by the Clinic.

Article 7 – Information

  1. The Clinic will provide the Patient with clear and accurate information about the proposed examination, the proposed treatment, and any developments regarding the examination, treatment and the Patient’s health condition.
  2. At the Patient’s request, information will be provided in writing.
  3. In providing information, the Clinic will be guided by what the Patient reasonably needs to know, including:
    • the nature and purpose of the proposed treatment and the procedures to be performed;
    • the expected consequences and risks of the treatment for the Patient’s health;
    • any alternative methods of treatment under consideration; and
    • the Patient’s current state of health and the expected consequences of the treatment.
  1. If the Patient expressly indicates that they do not wish to receive certain information, the Clinic is not required to provide it, unless withholding the information would be likely to cause harm to the Patient or to others.

Article 8 – Consent

  1. The Patient’s informed consent is required before any procedure is performed under the Treatment Agreement. The Clinic will provide with consent forms to collect information about your medical history before any procedures are performed.

Article 9 – Standard of Care

  1. In carrying out its activities, the Clinic will exercise the standard of care of a competent healthcare provider and will act in accordance with the professional standards applicable to healthcare providers in England and Wales, including the standards set by the General Medical Council (GMC) and any other applicable regulatory bodies. The Clinic’s practitioners are subject to an obligation of best efforts and not an obligation of result. The Patient acknowledges that the outcome of treatment may vary between individuals and that an exact prediction of results is not possible.
  2. In its activities, the Clinic will use medicines, implants and other medical devices that are approved for use in the United Kingdom by the Medicines and Healthcare products Regulatory Agency (MHRA) or otherwise authorised for use in specialist medical care in the UK. Information regarding any implants used will be recorded in the Patient’s medical record.
  3. The Clinic will not refuse a reasonable request for referral to another qualified healthcare provider for a second opinion. Upon request, the Clinic will discuss the results of any second opinion with the Patient.
  4. Upon discharge from the Clinic, a final discussion will take place between the Patient and an authorised member of staff. During this discussion, the treatment will be evaluated and aftercare instructions will be provided. The Patient will receive written information regarding symptoms for which they must contact the Clinic, together with the relevant contact details.

Article 10 – Incidents and Duty of Candour

  1. The Clinic will notify the Patient (or their representative or next of kin) without undue delay of any incident that occurs during the provision of care and that has, or may have, noticeable consequences for the Patient. The nature, cause, time and persons involved will be recorded in the Patient’s file. The Clinic will also discuss with the Patient what measures are available to limit or address the consequences of the incident.
  2. The Clinic is committed to complying with its duty of candour obligations under applicable English law and regulatory guidance.

Article 11 – File

  1. The Clinic will maintain a medical record for every Patient. This record will contain all data necessary for the provision of good care, including information about the Patient’s health and the procedures performed.
  2. The Patient has the right of access to their medical record and is entitled to receive a copy free of charge upon request, subject to any applicable legal restrictions.
  3. For more complex or extensive requests for access, the Clinic may charge a reasonable fee, provided that this is permitted under the UK GDPR.
  4. At the Patient’s request, the Clinic will add a statement from the Patient regarding the documents in their record.
  5. The Clinic will retain medical records for a minimum of 10 years, or for such longer period as may be required by applicable law or regulatory guidance.
  6. The Patient may submit a request for the deletion of part or all of their medical record. Such requests will be processed in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. The Clinic will retain the deletion request. Deletion will not take place where it is reasonably necessary to retain the records in the interests of another person or where deletion is not permitted by law.

Article 12 – Confidentiality

  1. The Clinic will not disclose the Patient’s medical information to third parties without the Patient’s consent, except where required or permitted by applicable law.
  2. Unless otherwise required by law, data or access to records will only be provided where doing so does not harm the privacy of others.
  3. The following persons are not considered third parties for the purposes of this clause:
    • employees and practitioners who are directly involved in the Patient’s treatment and who require the information for that purpose; and
    • where applicable, the Patient’s legal representative or next of kin, to the extent permitted by law and consistent with the Clinic’s duty of care.

Article 13 – Privacy

The Clinic processes personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Full details of how the Clinic processes personal data, including the legal bases for processing and the Patient’s rights, are set out in the Clinic’s Privacy Policy, which is available on its website here.

Article 14 – Duty of care for property

The Clinic will take all reasonable measures to prevent damage to or loss of the Patient’s property and will inform the Patient of these measures. The Patient also has a personal responsibility to take reasonable care of their own belongings.

Article 15 – Patient’s duty to provide information and cooperate

The Patient will provide the Clinic with all information and cooperation that the Clinic reasonably requires to perform the Treatment Agreement, to the best of the Patient’s knowledge. This includes completing the medical history form fully and truthfully and providing valid proof of identity. If the Patient is unable to attend a scheduled appointment, they must notify the Clinic as soon as possible.

Article 16 – Clinic Liability

  1. Nothing in these Terms limits or excludes the Clinic’s liability for:
    • death or personal injury caused by negligence;
    • fraud or fraudulent misrepresentation; or
    • any other liability that cannot be excluded or limited under applicable English law.
  1. Subject to clause 16.1 above, the Clinic will not be liable to the Patient for any indirect or consequential loss, loss of profit, loss of opportunity or loss of data arising in connection with the Treatment Agreement, except to the extent that such loss arises from the Clinic’s negligence or breach of contract.
  2. The Clinic is liable to compensate the Patient for damage suffered as a direct result of the Clinic’s failure to fulfil its obligations under the Treatment Agreement, subject to the limitations set out in this Article 16.

Article 17 – Patient Liability

  1. The Patient is liable for any damage suffered by the Clinic as a result of the Patient’s (or their representative’s) failure to fulfil their obligations under the Treatment Agreement or these Terms.
  2. The Patient is liable for any damage caused by the Patient to the Clinic’s staff or property.

Article 18 – Complaints Procedure

  1. The Clinic is committed to handling complaints promptly, transparently, and in accordance with its obligations under Regulation 16 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. Full details of how to submit a complaint, the stages of our complaints procedure, and the remedies available are set out in our Complaints Policy, which is available on our website here and on request.
  2. If you remain dissatisfied following the conclusion of our internal complaints procedure, you may refer your complaint to one or more of the following external bodies:
    • Care Quality Commission (CQC): The CQC does not investigate individual complaints but welcomes information about concerns regarding care providers. You can contact the CQC at www.cqc.org.uk, by email at enquiries@cqc.org.uk, or by post at: Care Quality Commission, National Correspondence, Citygate, Gallowgate, Newcastle upon Tyne, NE1 4PA. Tel: 03000 616161.
    • Parliamentary and Health Service Ombudsman (PHSO): If your treatment is NHS-funded, you may refer your complaint to the PHSO. You can contact the PHSO at www.ombudsman.org.uk, by email at phso.enquiries@ombudsman.org.uk, or by telephone on 0345 015 4033.
    • Professional Regulatory Bodies: If your complaint concerns the serious misconduct of a healthcare professional, you may refer the matter to their relevant professional body (for example, the General Medical Council in respect of a registered doctor).

Article 19 – Dispute Resolution and Governing Law

  1. These Terms are governed by the laws of England and Wales. Both the Clinic and the Patient submit to the exclusive jurisdiction of the courts of England and Wales.
  2. If a dispute arises between the Clinic and the Patient in connection with the Treatment Agreement or these Terms (a “Dispute“), the Parties will first attempt to resolve the Dispute informally by contacting the Clinic using the contact details set out at the beginning of these Terms.
  3. If the Dispute cannot be resolved informally within 30 days of the Patient first notifying the Clinic of the Dispute, either Party may refer the matter to the courts of England and Wales in accordance with this Article, or the Patient may escalate the matter to the relevant external body as set out in Article 18 above.
  4. Nothing in this clause prevents either Party from seeking urgent injunctive or other interim relief from a court of competent jurisdiction.

Article 20 – Amendment of Terms

The Clinic reserves the right to amend these Terms from time to time. Any amendments will be communicated to the Patient at least 30 days before they take effect.

If the Patient objects to any amendment, they have the right to terminate the Treatment Agreement by giving written notice to the Clinic before the amendment takes effect. In such circumstances, the Patient will be entitled to a full refund of any fees paid to the Clinic for any services that have not yet been performed.

Article 21 – Your Statutory Rights

Nothing in these Terms affects your statutory rights as a consumer under English law. In particular, under the Consumer Rights Act 2015, you have the right to:

  • require us to repeat or fix a service that has not been carried out with reasonable care and skill, or to receive a price reduction if this is not possible; and
  • a price reduction if a service has not been carried out within a reasonable time.

For further information about your statutory rights, you may contact Citizens Advice (www.citizensadvice.org.uk) or the Citizens Advice consumer helpline on 0808 223 1133.

Version 1.3 – May 2026

AUXEUM UK LTD

 

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